{"id":33274,"date":"2025-09-09T04:48:45","date_gmt":"2025-09-09T09:48:45","guid":{"rendered":"https:\/\/transformaciondigital.supertransporte.gov.co\/?p=33274"},"modified":"2025-09-10T18:09:36","modified_gmt":"2025-09-10T23:09:36","slug":"servicios-ti","status":"publish","type":"post","link":"https:\/\/transformaciondigital.supertransporte.gov.co\/index.php\/informatic\/servicios-ti\/","title":{"rendered":"Servicios TI"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-sizes-top:2px;--awb-border-color:#da723f;--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:8vw;--awb-padding-left:8vw;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:104%;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-top:10px;margin-bottom:10px;width:100%;\"><\/div><div class=\"fusion-text fusion-text-1\"><p style=\"text-align: left;\"><span style=\"color: #004884; font-size: 14px;\"><span style=\"text-decoration: underline;\"><a style=\"color: #004884; text-decoration: underline;\" title=\"Acceder a la p\u00e1gina\" href=\"https:\/\/transformaciondigital.supertransporte.gov.co\/\">Inicio<\/a><\/span> \/ <span style=\"text-decoration: underline;\"><span style=\"color: #234ea1;\"><a style=\"color: #234ea1; text-decoration: underline;\" title=\"Acceder a la p\u00e1gina\" href=\"https:\/\/transformaciondigital.supertransporte.gov.co\/index.php\/informatic\/informatic\/\">InformaTIC<\/a><\/span><\/span><strong>\u00a0\/Servicios de TI<\/strong><\/span><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:8vw;--awb-padding-left:8vw;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:104%;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-2\"><h1>Servicios de TI<\/h1>\n<\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-bottom:10px;width:100%;\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:8vw;--awb-padding-left:8vw;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:104%;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_3_5 3_5 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:60%;--awb-margin-top-large:0px;--awb-spacing-right-large:3.2%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:3.2%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-3\"><p style=\"text-align: left;\"><span style=\"font-size: 16px;\">En el contexto de la Pol\u00edtica de Gobierno Digital del Ministerio de Tecnolog\u00edas de la Informaci\u00f3n y las Comunicaciones (MinTIC) en Colombia, el <strong>dominio de Servicios de TI<\/strong> est\u00e1 centrado en la planeaci\u00f3n, administraci\u00f3n y entrega de servicios tecnol\u00f3gicos que apoyen las operaciones de las entidades p\u00fablicas. Las personas que trabajan en este dominio se encargan de garantizar que la infraestructura tecnol\u00f3gica, los sistemas y los servicios digitales se desarrollen, implementen y gestionen con altos est\u00e1ndares de calidad, seguridad y disponibilidad.<\/span><\/p>\n<p>&nbsp;<\/p>\n<p>A continuaci\u00f3n, se detallan las principales funciones de los roles en este dominio:<\/p>\n<\/div><\/div><\/div><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-3 fusion_builder_column_2_5 2_5 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:40%;--awb-margin-top-large:0px;--awb-spacing-right-large:4.8%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:4.8%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-image-element \" style=\"--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"947\" height=\"530\" alt=\"Servicion TI\" title=\"Servicion TI\" src=\"https:\/\/transformaciondigital.supertransporte.gov.co\/wp-content\/uploads\/2025\/09\/Servicion-TI.png\" class=\"img-responsive wp-image-33401\"\/><\/span><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-bottom:10px;width:100%;\"><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-4 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:8vw;--awb-padding-left:8vw;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:104%;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-4 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-bottom:5px;width:100%;\"><\/div><div class=\"accordian fusion-accordian\" style=\"--awb-border-size:1px;--awb-icon-size:14px;--awb-content-font-size:16px;--awb-icon-alignment:left;--awb-hover-color:#f9f9f9;--awb-border-color:#cccccc;--awb-background-color:#ffffff;--awb-divider-color:#e0dede;--awb-divider-hover-color:#e0dede;--awb-icon-color:#ffffff;--awb-title-color:#000000;--awb-content-color:#4b4b4b;--awb-icon-box-color:#808080;--awb-toggle-hover-accent-color:#2c6651;--awb-title-font-family:&quot;Montserrat&quot;;--awb-title-font-weight:600;--awb-title-font-style:normal;--awb-title-font-size:15px;--awb-content-font-family:&quot;Work Sans&quot;;--awb-content-font-style:normal;--awb-content-font-weight:regular;\"><div class=\"panel-group fusion-toggle-icon-boxed\" id=\"accordion-33274-1\"><div class=\"fusion-panel panel-default panel-3c804c801220a1414 fusion-toggle-no-divider fusion-toggle-boxed-mode\" style=\"--awb-title-color:#000000;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_3c804c801220a1414\"><a aria-expanded=\"false\" aria-controls=\"3c804c801220a1414\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-33274-1\" data-target=\"#3c804c801220a1414\" href=\"#3c804c801220a1414\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">1. Planeaci\u00f3n y Estrategia de Servicios de TI<\/span><\/a><\/h4><\/div><div id=\"3c804c801220a1414\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_3c804c801220a1414\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li><strong>Desarrollar la estrategia de servicios de TI<\/strong>: Definir una estrategia de TI alineada con los objetivos institucionales y la Pol\u00edtica de Gobierno Digital, promoviendo el uso de tecnolog\u00edas que apoyen la eficiencia y la innovaci\u00f3n.<\/li>\n<li><strong>Definir el cat\u00e1logo de servicios de TI<\/strong>: Identificar y documentar los servicios tecnol\u00f3gicos que la entidad ofrece, asegurando que estos respondan a las necesidades internas y externas de la organizaci\u00f3n.<\/li>\n<li><strong>Planificaci\u00f3n de capacidad y recursos de TI<\/strong>: Asegurar que los recursos tecnol\u00f3gicos y de infraestructura sean suficientes para cumplir con la demanda actual y futura de los servicios de TI.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-caa8d483caf713931 fusion-toggle-no-divider fusion-toggle-boxed-mode\" style=\"--awb-title-color:#000000;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_caa8d483caf713931\"><a aria-expanded=\"false\" aria-controls=\"caa8d483caf713931\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-33274-1\" data-target=\"#caa8d483caf713931\" href=\"#caa8d483caf713931\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">2. Gesti\u00f3n y Administraci\u00f3n de la Infraestructura de TI<\/span><\/a><\/h4><\/div><div id=\"caa8d483caf713931\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_caa8d483caf713931\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li><strong>Administrar la infraestructura de TI<\/strong>: Gestionar los recursos tecnol\u00f3gicos, incluidos servidores, redes, almacenamiento y otros componentes, para asegurar su funcionamiento continuo y eficiente.<\/li>\n<li><strong>Supervisar la operaci\u00f3n de los sistemas<\/strong>: Monitorear el rendimiento y disponibilidad de los sistemas y servicios de TI, resolviendo incidentes y problemas de manera proactiva.<\/li>\n<li><strong>Implementaci\u00f3n de pol\u00edticas de backup y recuperaci\u00f3n<\/strong>: Establecer y mantener pol\u00edticas de respaldo y recuperaci\u00f3n de datos para proteger la informaci\u00f3n y asegurar la continuidad del negocio en caso de incidentes.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-3cea5d6dc15b580a3 fusion-toggle-no-divider fusion-toggle-boxed-mode\" style=\"--awb-title-color:#000000;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_3cea5d6dc15b580a3\"><a aria-expanded=\"false\" aria-controls=\"3cea5d6dc15b580a3\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-33274-1\" data-target=\"#3cea5d6dc15b580a3\" href=\"#3cea5d6dc15b580a3\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">3. Gesti\u00f3n de la Seguridad de la Informaci\u00f3n<\/span><\/a><\/h4><\/div><div id=\"3cea5d6dc15b580a3\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_3cea5d6dc15b580a3\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li><strong>Definir y aplicar pol\u00edticas de ciberseguridad<\/strong>: Implementar medidas de seguridad para proteger los sistemas, redes y datos de la entidad contra amenazas y vulnerabilidades.<\/li>\n<li><strong>Evaluaci\u00f3n y gesti\u00f3n de riesgos de TI<\/strong>: Identificar, evaluar y gestionar los riesgos relacionados con la tecnolog\u00eda y la informaci\u00f3n, implementando controles preventivos y correctivos.<\/li>\n<li><strong>Gesti\u00f3n de acceso y privilegios<\/strong>: Administrar los permisos y accesos a los sistemas de informaci\u00f3n para asegurar que solo personal autorizado tenga acceso a datos sensibles.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-c1d5b3361327402de fusion-toggle-no-divider fusion-toggle-boxed-mode\" style=\"--awb-title-color:#000000;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_c1d5b3361327402de\"><a aria-expanded=\"false\" aria-controls=\"c1d5b3361327402de\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-33274-1\" data-target=\"#c1d5b3361327402de\" href=\"#c1d5b3361327402de\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">4. Implementaci\u00f3n y Mantenimiento de Soluciones Tecnol\u00f3gicas<\/span><\/a><\/h4><\/div><div id=\"c1d5b3361327402de\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_c1d5b3361327402de\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li><strong>Desarrollar y desplegar nuevas aplicaciones y servicios<\/strong>: Planificar y ejecutar la implementaci\u00f3n de nuevos sistemas y aplicaciones que mejoren la eficiencia de los procesos internos y el servicio al ciudadano.<\/li>\n<li><strong>Gestionar el ciclo de vida de los sistemas de TI<\/strong>: Supervisar el desarrollo, mantenimiento, actualizaci\u00f3n y eventual retiro de los sistemas, garantizando que se adapten a los cambios tecnol\u00f3gicos y normativos.<\/li>\n<li><strong>Evaluaci\u00f3n y adopci\u00f3n de tecnolog\u00edas emergentes<\/strong>: Analizar y proponer la adopci\u00f3n de tecnolog\u00edas emergentes (como la nube, inteligencia artificial, etc.) que puedan mejorar la operaci\u00f3n y los servicios de la entidad.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-f8a242dd5bf9a0263 fusion-toggle-no-divider fusion-toggle-boxed-mode\" style=\"--awb-title-color:#000000;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_f8a242dd5bf9a0263\"><a aria-expanded=\"false\" aria-controls=\"f8a242dd5bf9a0263\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-33274-1\" data-target=\"#f8a242dd5bf9a0263\" href=\"#f8a242dd5bf9a0263\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">5. Gesti\u00f3n de Incidentes y Continuidad del Servicio<\/span><\/a><\/h4><\/div><div id=\"f8a242dd5bf9a0263\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_f8a242dd5bf9a0263\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li><strong>Implementar procesos de gesti\u00f3n de incidentes<\/strong>: Establecer procedimientos para la detecci\u00f3n, an\u00e1lisis y resoluci\u00f3n de problemas en los servicios de TI, minimizando el impacto en los usuarios.<\/li>\n<li><strong>Asegurar la continuidad operativa<\/strong>: Definir planes de contingencia y recuperaci\u00f3n ante desastres para asegurar que los servicios de TI se mantengan activos ante interrupciones inesperadas.<\/li>\n<li><strong>Monitorear la disponibilidad y rendimiento<\/strong>: Supervisar constantemente la infraestructura y los servicios para identificar y resolver de inmediato problemas de rendimiento y asegurar un tiempo de actividad \u00f3ptimo.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-d5a2184f0fb158c72 fusion-toggle-no-divider fusion-toggle-boxed-mode\" style=\"--awb-title-color:#000000;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_d5a2184f0fb158c72\"><a aria-expanded=\"false\" aria-controls=\"d5a2184f0fb158c72\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-33274-1\" data-target=\"#d5a2184f0fb158c72\" href=\"#d5a2184f0fb158c72\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">6. Mejora Continua de los Servicios de TI<\/span><\/a><\/h4><\/div><div id=\"d5a2184f0fb158c72\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_d5a2184f0fb158c72\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li><strong>Implementar procesos de mejora continua<\/strong>: Evaluar peri\u00f3dicamente el rendimiento de los servicios de TI y realizar ajustes para mejorar su calidad y eficiencia.<\/li>\n<li><strong>Realizar auditor\u00edas y evaluaciones de calidad<\/strong>: Llevar a cabo auditor\u00edas internas para identificar \u00e1reas de mejora y asegurar que los servicios cumplan con los est\u00e1ndares de calidad.<\/li>\n<li><strong>Medici\u00f3n de satisfacci\u00f3n de los usuarios<\/strong>: Recopilar y analizar la retroalimentaci\u00f3n de los usuarios sobre los servicios de TI para identificar oportunidades de mejora y ajustar los servicios a sus necesidades.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-2f6a003acd96ff191 fusion-toggle-no-divider fusion-toggle-boxed-mode\" style=\"--awb-title-color:#000000;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_2f6a003acd96ff191\"><a aria-expanded=\"false\" aria-controls=\"2f6a003acd96ff191\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-33274-1\" data-target=\"#2f6a003acd96ff191\" href=\"#2f6a003acd96ff191\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">7. Cumplimiento Normativo y Alineaci\u00f3n con Pol\u00edticas de Gobierno Digital<\/span><\/a><\/h4><\/div><div id=\"2f6a003acd96ff191\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_2f6a003acd96ff191\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li><strong>Garantizar el cumplimiento de las normativas y regulaciones<\/strong>: Asegurarse de que los servicios de TI cumplan con la normativa nacional, incluyendo los est\u00e1ndares de seguridad, protecci\u00f3n de datos y accesibilidad.<\/li>\n<li><strong>Aplicar pol\u00edticas de interoperabilidad<\/strong>: Implementar est\u00e1ndares que permitan la interoperabilidad entre sistemas, facilitando el intercambio de informaci\u00f3n y la colaboraci\u00f3n con otras entidades gubernamentales.<\/li>\n<li><strong>Documentaci\u00f3n y reporte de cumplimiento<\/strong>: Mantener registros de las actividades, procedimientos y controles implementados en TI para garantizar el cumplimiento y facilitar auditor\u00edas.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-4635d4c98d187db20 fusion-toggle-no-divider fusion-toggle-boxed-mode\" style=\"--awb-title-color:#000000;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_4635d4c98d187db20\"><a aria-expanded=\"false\" aria-controls=\"4635d4c98d187db20\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-33274-1\" data-target=\"#4635d4c98d187db20\" href=\"#4635d4c98d187db20\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">8. Capacitaci\u00f3n y Soporte a Usuarios<\/span><\/a><\/h4><\/div><div id=\"4635d4c98d187db20\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_4635d4c98d187db20\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li><strong>Brindar soporte t\u00e9cnico<\/strong>: Proveer asistencia t\u00e9cnica a los usuarios de los servicios de TI, resolviendo consultas e incidentes para asegurar su buen uso y funcionamiento.<\/li>\n<li><strong>Capacitar al personal en el uso de tecnolog\u00edas<\/strong>: Ofrecer programas de capacitaci\u00f3n que permitan a los funcionarios utilizar correctamente las herramientas y servicios de TI.<\/li>\n<li><strong>Promover buenas pr\u00e1cticas de uso de TI<\/strong>: Fomentar una cultura de uso responsable y seguro de los recursos tecnol\u00f3gicos, sensibilizando a los usuarios sobre la importancia de la ciberseguridad y el adecuado manejo de la informaci\u00f3n.<\/li>\n<\/ul>\n<\/div><\/div><\/div><div class=\"fusion-panel panel-default panel-fa3da17547c8a5add fusion-toggle-no-divider fusion-toggle-boxed-mode\" style=\"--awb-title-color:#000000;\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_fa3da17547c8a5add\"><a aria-expanded=\"false\" aria-controls=\"fa3da17547c8a5add\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-33274-1\" data-target=\"#fa3da17547c8a5add\" href=\"#fa3da17547c8a5add\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">9. Gesti\u00f3n de Proveedores y Contratos de TI<\/span><\/a><\/h4><\/div><div id=\"fa3da17547c8a5add\" class=\"panel-collapse collapse \" aria-labelledby=\"toggle_fa3da17547c8a5add\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<ul>\n<li><strong>Gestionar la relaci\u00f3n con proveedores de tecnolog\u00eda<\/strong>: Coordinar con proveedores para asegurar que los servicios y productos de TI adquiridos cumplan con los requisitos y est\u00e1ndares establecidos.<\/li>\n<li><strong>Supervisar el cumplimiento de contratos de TI<\/strong>: Monitorear que los proveedores cumplan con los t\u00e9rminos y condiciones de los contratos, incluyendo la calidad de los productos y los tiempos de entrega.<\/li>\n<li><strong>Evaluaci\u00f3n de desempe\u00f1o de proveedores<\/strong>: Realizar evaluaciones peri\u00f3dicas de los proveedores para garantizar que la entidad reciba el nivel de servicio acordado y hacer ajustes o cambios cuando sea necesario.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-separator fusion-full-width-sep\" style=\"align-self: center;margin-left: auto;margin-right: auto;margin-bottom:5px;width:100%;\"><\/div><div class=\"fusion-text fusion-text-4\"><p>Estas funciones son esenciales para asegurar que los Servicios de TI en las entidades p\u00fablicas colombianas operen de manera eficiente, segura y alineada con la estrategia digital del pa\u00eds, garantizando que los ciudadanos y los empleados p\u00fablicos puedan contar con plataformas tecnol\u00f3gicas confiables y de alta calidad.<\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Planeaci\u00f3n, administraci\u00f3n y entrega de servicios tecnol\u00f3gicos apoyando las operaciones de las entidades p\u00fablicas<\/p>\n","protected":false},"author":11,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[262],"tags":[],"class_list":["post-33274","post","type-post","status-publish","format-standard","hentry","category-informatic"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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